Online GP appointments, also known as telehealth consultations, allow you to speak with a doctor from the comfort of your home.
Telehealth has become a widely used option in Australia and can be suitable for many common health concerns.
What is a telehealth GP appointment?
A telehealth GP appointment is a consultation conducted via phone or secure video.
It allows you to discuss your health concerns, receive medical advice, and access certain services without attending a clinic in person.
What can be discussed in an online GP appointment?
A GP may be able to assist with:
- General health concerns
- Women’s health (including hormonal or menstrual concerns)
- Mental health support
- Repeat prescriptions (where clinically appropriate)
- Referrals to specialists or allied health providers
If an in-person assessment is required, the GP will advise you accordingly.
How to book an online GP appointment
Booking is typically completed online. You can:
- Choose a suitable appointment time
- Enter your details securely
- Receive confirmation via email or SMS
You’ll usually be sent a secure link to join your consultation.
What to expect on the day
At your appointment time:
- Click the secure link provided
- Enter a virtual waiting room
- Your GP will join the consultation
During the appointment, your GP will ask questions to understand your concerns and discuss appropriate next steps.
Can you get prescriptions or referrals via telehealth?
In many cases, a GP may provide:
- Prescriptions (sent electronically to your pharmacy)
- Referrals to specialists or allied health providers
This will depend on your individual situation and clinical assessment.
Are telehealth appointments covered by Medicare?
Some telehealth GP appointments may be eligible for Medicare rebates, depending on your circumstances and eligibility criteria.
It’s important to check whether fees apply when booking your appointment.
When is an in-person visit needed?
Telehealth is not suitable for all situations. You may be advised to attend a clinic in person if:
- A physical examination is required
- You have urgent or severe symptoms
- Further testing is needed
Final thoughts
Online GP appointments provide a convenient way to access healthcare, particularly for ongoing care, general concerns and follow-up support.
If you’re unsure whether telehealth is appropriate for your situation, a GP can help guide you.